Terms of service

These Terms of Service govern your use of mavala.ca and any purchases made through the site. This site is operated by Vanir Merchants Incorporated under licence from MAVALA SA. By accessing or using this site, you agree to these terms.

You may use this site only for lawful purposes and in a respectful manner. To place an order, you must be 18 years of age or older, or have a parent or legal guardian act on your behalf. You agree to provide accurate and complete information when making a purchase and not to impersonate any other person.

We make reasonable efforts to ensure that product descriptions, pricing, colours, and availability are accurate, but errors may occur and information may change without notice. All content, trademarks, branding, and materials on this site are owned by or licensed to us and may not be copied, reproduced, or used without prior written permission.

This site may include links, content, or advertising from third parties. We are not responsible for third-party websites, content, or services, and your dealings with third parties are at your own risk.

Use of this site is at your own risk. To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or similar losses arising from your use of, or inability to use, the site. Nothing in these terms excludes rights that cannot be excluded under applicable Canadian consumer protection law.

All orders are subject to availability and acceptance. We reserve the right to limit quantities or refuse orders where permitted by law. Title to goods remains with us until full payment is received, and risk in the goods passes to you upon delivery. Orders shipped outside Canada may be subject to customs duties, taxes, and import requirements, which are the customer’s responsibility.

Returns and refunds are subject to our Returns Policy and applicable Canadian consumer protection laws. For hygiene reasons, certain items are non-returnable unless faulty. If you have a complaint or dispute, please contact us and we will review the matter where appropriate.

Your use of this site is also subject to our Privacy Policy. These terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. We may update these terms from time to time by posting revised terms on the site.

For questions, notices, or complaints, please contact us at info@mavala-canada.ca or call +1 236 246 6090.